Age Verification
Age Verification 18+Delivery Information & Shipping Policy
Fast, Responsible & Reliable UK Delivery
We dispatch thousands of products across the UK every year and aim to provide a delivery service that is reliable, environmentally conscious and transparent.
Our team works hard to ensure orders are packed securely, shipped safely and delivered as efficiently as possible while reducing unnecessary environmental impact wherever we can.
Please read the important delivery information below before placing your order.
Sustainable Packaging Commitment
As part of our commitment to reducing waste and operating more sustainably, we reuse and recycle packaging materials wherever possible.
This means your parcel may occasionally arrive in:
- Reused cardboard boxes
- Recycled protective packaging
- Alternative eco-friendly void fill materials
Rest assured that all items are packed carefully to ensure they arrive safely and securely.
Using recycled packaging helps reduce unnecessary landfill waste and lowers the environmental impact of online shopping.
Environmentally Conscious Dispatching
To minimise emissions and reduce the environmental impact of transport collections, we have reduced the number of carrier collections from our premises.
Rather than daily HGV collections, carrier collections may take place only a limited number of times each week.
As a result:
- Some orders may take slightly longer to dispatch
- Dispatch times may vary during busy periods
- Larger or specialist orders may require additional preparation time
Estimated delivery times are provided for guidance only and are not guaranteed unless specifically stated.
We always aim to dispatch orders as quickly as possible.
Help Us Plant Trees
We are committed to improving sustainability and reducing our environmental footprint.
If you leave us a review following your order, we may plant a tree as part of our environmental initiatives to help offset the impact of shipping and logistics.
Customer feedback also helps us continue improving our products and service.
Delivery Areas & UK Shipping Coverage
We deliver throughout most areas of the United Kingdom.
However, some locations may fall into restricted delivery zones due to:
- Courier limitations
- Remote locations
- Oversized parcels
- Age-restricted products
- Additional carrier surcharges
Restricted areas may include:
- Highlands & Islands
- Northern Ireland
- Offshore UK islands
- Certain rural or remote postcodes
If your delivery address falls within a restricted area, we may contact you to discuss additional delivery costs or alternative shipping options before dispatching your order.
In some circumstances, we may be unable to supply specific products to certain regions.
Please ensure your contact details are accurate when placing your order.
Age-Restricted Products
Some products sold on our website are subject to UK age-verification laws.
Where an order contains age-restricted goods:
- Proof of age may be required before dispatch
- Orders may be placed on hold pending verification
- The delivery carrier may also request ID upon delivery
Failure to provide valid identification when requested may result in dispatch delays or cancellation of the order.
Customers are responsible for ensuring that age-restricted products are purchased lawfully and received by an eligible person.
Delivery Attempts & Refused Parcels
By placing an order with us, you agree to accept delivery of the goods supplied.
If a parcel is:
- Refused upon delivery
- Returned to sender
- Undeliverable due to incorrect address details
- Unclaimed after delivery attempts
we reserve the right to deduct the direct return and carrier costs incurred from any refund issued.
Where applicable:
- Original shipping charges are non-refundable
- Return courier fees may also be deducted
- Business, trade or organisation orders may additionally incur a restocking charge
This clause does not affect your statutory cancellation rights under UK consumer law where applicable.
If you are experiencing delivery issues, please contact us as soon as possible so we can help resolve the matter.
Business, Trade & Wholesale Shipping
Delivery rates shown at checkout generally apply to retail consumer orders only.
Trade customers, schools, organisations, wholesale buyers and account holders may be subject to:
- Alternative shipping rates
- Pallet delivery charges
- Specialist courier services
- Additional insurance or handling fees
Where necessary, delivery costs will be confirmed before dispatch.
Delivery Timeframes
Estimated delivery times are provided as guidance only and may vary depending on:
- Product availability
- Seasonal demand
- Courier performance
- Weather conditions
- Age-verification checks
- Remote delivery locations
While we make every effort to meet estimated delivery dates, delays outside our reasonable control may occasionally occur.
We are not liable for courier delays caused by circumstances beyond our control, including severe weather, strikes or transport disruption.
Missing, Damaged or Delayed Deliveries
If your order arrives damaged, incomplete or significantly delayed, please contact our customer support team as soon as possible.
We may request:
- Photographs of damaged packaging
- Details of missing items
- Confirmation of delivery information
This helps us investigate the issue quickly with the courier and resolve the matter efficiently.
Your statutory consumer rights remain unaffected.
Restricted Postcodes / areas
Please note that the postcodes listed below are classed as restricted delivery areas, and orders for these locations cannot be accepted through our website.
However, we may be able to arrange your order by telephone. The delivery cost may be the same as shown online, but an additional shipping and handling charge may apply depending on the items ordered and the size and weight of the parcel—particularly for age-restricted products or oversized goods.
We will confirm the total cost with you before proceeding and can invoice you directly. Please ensure that you provide current contact details so that we can discuss the available delivery options with you.
BT*, IM1*, IM2*, IM3*, IM4*, IM5*, IM6*, IM7*, IM8*, IM9*, TR21*, TR22*, TR23*, TR24*, TR25*, PO30*, PO31*, PO32*, PO33*, PO34*, PO35*, PO36*, PO37*, PO38*, PO39*, PO40*, PO41*, AB30*, AB31*, AB33*, AB34*, AB35*, AB36*, AB37*, AB38*, AB43*, AB44*, AB45*, AB46*, AB47*, AB48*, AB49*, AB50*, AB51*, AB52*, AB53*, AB54*, AB55*, AB56*, FK17*, FK18*, FK19*, FK20*, FK21*, FK22*, FK23*, FK24*, FK25*, FK26*, FK27*, FK28*, FK29*, FK30*, FK31*, FK32*, FK33*, FK34*, FK35*, FK36*, FK37*, FK38*, FK39*, FK40*, FK41*, FK42*, FK43*, FK44*, FK45*, FK46*, FK47*, FK48*, FK49*, FK50*, FK51*, FK52*, FK53*, FK54*, FK55*, FK56*, FK57*, FK58*, FK59*, FK60*, FK61*, FK62*, FK63*, FK64*, FK65*, FK66*, FK67*, FK68*, FK69*, FK70*, FK71*, FK72*, FK73*, FK74*, FK75*, FK76*, FK77*, FK78*, FK79*, FK80*, FK81*, FK82*, FK83*, FK84*, FK85*, FK86*, FK87*, FK88*, FK89*, FK90*, FK91*, FK92*, FK93*, FK94*, FK95*, FK96*, FK97*, FK98*, FK99*, G83*, IV1*, IV2*, IV3*, IV4*, IV5*, IV6*, IV7*, IV8*, IV9*, IV10*, IV11*, IV12*, IV13*, IV14*, IV15*, IV16*, IV17*, IV18*, IV19*, IV20*, IV21*, IV22*, IV23*, IV24*, IV25*, IV26*, IV27*, IV28*, IV30*, IV31*, IV32*, IV33*, IV34*, IV35*, IV36*, IV37*, IV38*, IV39*, IV52*, IV53*, IV54*, IV63*, KW1*, KW2*, KW3*, KW5*, KW6*, KW7*, KW8*, KW9*, KW10*, KW11*, KW12*, KW13*, KW14*, PA21*, PA22*, PA23*, PA24*, PA25*, PA26*, PA27*, PA28*, PA29*, PA30*, PA31*, PA32*, PA33*, PA34*, PA35*, PA36*, PA37*, PA38*, PA39*, PA40*, PH18*, PH19*, PH20*, PH21*, PH22*, PH23*, PH24*, PH25*, PH26*, PH30*, PH31*, PH32*, PH33*, PH34*, PH35*, PH36*, PH37*, PH38*, PH39*, PH40*, PH41*, PH49*, PH50*, HS1*, HS2*, HS3*, HS4*, HS5*, HS6*, HS7*, HS8*, HS9*, IV40*, IV41*, IV42*, IV43*, IV44*, IV45*, IV46*, IV47*, IV48*, IV49*, IV50*, IV51*, IV55*, IV56, KA27*, KA28*, KW15*, KW16*, KW17*, PA20*, PA41*, PA42*, PA43*, PA44*, PA45*, PA46*, PA47*, PA48*, PA49*, PA60*, PA61*, PA62*, PA63*, PA64*, PA65*, PA66*, PA67*, PA68*, PA69*, PA70*, PA71*, PA72*, PA73*, PA74*, PA75*, PA76*, PA77*, PA78*, PH42*, PH43*, PH44*, ZE1*, ZE2*, ZE3*, GY*, JE*
UK Delivery Service Options
| DELIVERY METHOD | ESTIMATED DELIVERY TIME | COST OF DELIVERY |
|---|---|---|
| Standard (over £70.00)* | DISPATCHES within 7-10 Business Days | Free |
| Standard** | DISPATCHES 3-5 Business Days | £5.95 |
* Standard Free Service [Free above £70.00 as an option] - This service is available to all non-restricted UK postcodes and for non-postal surcharge goods - if your postcode is a restricted one, we will need to contact you as there may be a cost involved. Some items (very few) may have a surcharge and do not qualify for free shipping due to size or volumetric weight - this will be displayed under the product in the basket. Parcels are sent by Royal Mail or non-express services. This method sometimes requires a signature or proof of ID upon delivery. This is a no-rush service and LEAVES US WITHIN 7-10 business days (sooner when we're less busy).
** Standard - Typically sent with Royal Mail or non-express services. Typically LEAVES US WITHIN 3-5 business days.
Need Help With Your Delivery?
If you have any questions about shipping, delivery times, restricted areas or age-verification requirements, our customer support team will be happy to assist.
Please contact us via:
- Online contact form
- Telephone support (if available)
We are committed to providing clear communication, reliable service and a smooth delivery experience from checkout to doorstep.