Terms & Conditions

Welcome to Forest School Shop, a trading name of Oaks Online Shopping Company Ltd. These Terms & Conditions apply to all purchases made through our website, by email, telephone, post, purchase order, or in person.

By placing an order with Forest School Shop, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms apply to both retail and business customers and take precedence over any terms supplied by the customer unless agreed by us in writing.

Forest School Shop supplies outdoor education equipment, forest school resources, bushcraft tools, camping equipment, educational supplies, and age-restricted outdoor tools throughout the United Kingdom and internationally.

1. About Forest School Shop

Forest School Shop is a trading name of Oaks Online Shopping Company Ltd.

We specialise in supplying:

Forest school equipment
Outdoor learning resources
Bushcraft tools
Camping and survival equipment
Educational outdoor products
Knives, axes, saws, and age-restricted tools
School and organisational procurement supplies

Our products are supplied to members of the public, schools, local authorities, forest school leaders, outdoor instructors, charities, businesses, and organisations.

2. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time to reflect changes in legislation, operational requirements, or business practices.

Any revised terms will apply only to orders placed after the updated version has been published on our website.

3. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with purchases from Forest School Shop shall be subject to the exclusive jurisdiction of the courts of England and Wales.

4. Product Availability

All products are supplied subject to availability.

Products shown as:

“In Stock” are generally available for immediate dispatch
“Available to Order” may require additional supplier lead times

Although we make every effort to maintain accurate stock levels, occasional stock discrepancies may occur.

If an item becomes unavailable after your order has been placed, we will contact you as soon as possible to offer:

An estimated restock date
A suitable alternative
A partial shipment
A full refund

5. Formation of Contract

For online orders, completing checkout, making payment, or receiving an automated acknowledgement does not constitute formal acceptance of your order.

For telephone, email, purchase order, or trade account orders, receipt of an order or purchase order does not, by itself, constitute acceptance.

A contract is formed only when we issue an express order acceptance or dispatch confirmation, or when the goods are dispatched, whichever occurs first.

Where an order contains age-restricted products, acceptance is also subject to the successful completion of all required age, identity, eligibility, compliance, and delivery checks. Until those checks are completed to our satisfaction, the order remains conditional and we may refuse or cancel it in accordance with these Terms.

6. Right to Refuse or Cancel Orders

Forest School Shop reserves the right to refuse, restrict, or cancel orders at our discretion, including where:

Payment authorisation fails
Pricing errors occur
Products are unavailable
Delivery restrictions apply
Age verification requirements are not met
Fraudulent or suspicious activity is suspected

Where payment has already been taken, a full refund will be issued.

7. Pricing & Payment

All prices displayed on our website are in Pounds Sterling (£ GBP) and include VAT where applicable unless stated otherwise.

We take reasonable care to ensure pricing accuracy. However, in the event of an obvious pricing error, we reserve the right to:

Cancel the order
Correct the pricing
Contact you before dispatch to confirm the correct price

Accepted payment methods include:

Visa
Mastercard
American Express
PayPal
Bank Transfer (BACS)
Purchase Order (approved trade accounts only)

Orders must be paid in full prior to dispatch unless credit terms have been agreed in writing.

8. Product Information, Specifications & Images

We make every effort to ensure that product descriptions, dimensions, specifications, photographs, and colours are accurate.

However:

Manufacturers may alter designs or specifications without notice
Colours may vary depending on display settings
Images are for illustrative purposes only
Packaging and branding may differ from images shown

Where product specifications change, we may supply an equivalent or upgraded item where appropriate.

Nothing in these Terms affects your statutory consumer rights.

9. Age-Restricted Products & Knife Sales

Certain products sold by Forest School Shop, including knives, axes, machetes, saws, and bladed bushcraft tools, are restricted by UK law and may only be supplied to persons aged 18 years or over.

By purchasing age-restricted goods, you confirm that:

You are aged 18 or over
The information supplied is accurate
You agree to provide valid proof of age when requested

To comply with UK legislation relating to the sale of bladed articles and age-restricted outdoor equipment, customers must upload a clear copy of valid photographic identification through our dedicated ID Uploads page after placing an order.

To avoid delays, customers must:

Include their order number
Ensure all uploaded documents are clear and legible
Ensure the name and address match the order details where applicable

Accepted forms of identification may include:

UK Driving Licence
Passport
PASS-approved identification card

Failure to provide satisfactory identification may result in delayed dispatch, cancellation of the order, or refusal of supply.

All personal information submitted for age verification purposes is processed securely and handled in accordance with UK GDPR and our Privacy Policy.

10. Delivery of Age-Restricted & Bladed Products

To meet our legal obligations, carrier requirements, and delivery policy, orders containing bladed products or other age-restricted tools must be delivered using an appropriate age-verification service and may be released only to the named recipient.

For these deliveries:

Deliveries cannot be left in safe places
Deliveries cannot be handed to neighbours
Valid photographic identification may be required upon delivery

If delivery fails because age or identity cannot be verified, additional courier charges or return fees may apply.

11. International Orders & Import Restrictions

Customers ordering outside the United Kingdom are responsible for ensuring that products ordered are legal to import into their destination country.

Forest School Shop accepts no responsibility for:

Customs delays
Import restrictions
Seizures by customs authorities
Local taxes or duties
Storage fees or processing charges

Any permits, documentation, or import licences required remain the responsibility of the customer.

12. Special Orders & Customised Products

Products specially sourced, personalised, engraved, customised, or ordered specifically for a customer may not be eligible for cancellation or return unless faulty or incorrectly supplied.

Where returns are accepted at our discretion, a restocking fee of up to 20% may apply.

13. Delivery Information

Estimated delivery times are displayed throughout the website and during checkout.

While we aim to dispatch orders promptly, delivery times are estimates only and may occasionally be affected by:

Courier delays
Supplier shortages
Severe weather
Customs clearance
Seasonal demand

We are not liable for delays outside our reasonable control.

14. Safe Place & Alternative Delivery Requests

If you request delivery to a safe place, neighbour, reception desk, or alternative location, delivery will be considered complete once the parcel has been left according to your instructions.

Forest School Shop accepts no responsibility for:

Theft
Loss
Weather damage
Deterioration after delivery

Safe place delivery is not available for age-restricted products.

15. Failed Deliveries, Refused Orders & Returns to Sender

If an order is returned due to:

Incorrect delivery information
Failed delivery attempts
Refused delivery
Failure to provide age verification
Failure to collect parcels from collection points

we reserve the right to deduct reasonable costs incurred, including:

Original shipping charges
Courier return fees
Administrative handling costs

Where free delivery was originally provided, our actual outbound shipping costs may be deducted from refunds where legally permitted.

16. Consumer Cancellation Rights

If you are purchasing as a consumer, you have legal rights under the Consumer Contracts Regulations to cancel your order within 14 days of receiving your goods.

To exercise your cancellation rights, you must notify us clearly within this 14-day period.

Returned products must be:

Unused
In resalable condition
Complete with original packaging where reasonably possible

Customers are responsible for return shipping costs unless goods are faulty, damaged, or incorrectly supplied.

Refunds are normally processed within 14 days of receiving returned goods or proof of return.

The following items are excluded from cancellation rights unless faulty or not as described:

Personalised or customised products
Special-order items
Perishable goods
Opened hygiene or sanitisation products
Food products
Opened PPE or first aid items

Nothing in these Terms affects your statutory rights under UK consumer law.

17. Returns Policy

To arrange a return, customers must contact us first to obtain return instructions and a Returns Authorisation reference where required.

Returned goods must be:

Unused
Securely packaged
Returned in original condition

We strongly recommend using a tracked delivery service, as we cannot accept responsibility for returned items lost or damaged during transit.

Refunds apply to the product value only unless goods are faulty or supplied incorrectly.

18. Damaged, Missing or Incorrect Goods

Customers must inspect deliveries upon arrival.

Any shortages, transit damage, or incorrect goods should be reported to us as soon as reasonably possible and preferably within 24 hours of delivery.

Failure to report issues promptly may affect our ability to process courier or insurance claims.

19. Tracking Information & Courier Notifications

To assist with delivery updates and parcel tracking, we may share your email address and/or mobile number with our delivery partners.

Delivery partners may include:

DPD
Royal Mail
Other approved couriers

This information is used solely for fulfilment and delivery communications.

Customers are responsible for monitoring tracking updates and making any delivery amendments directly with the courier where available.

20. Non-Delivery Claims

If your order has not arrived within 14 days of dispatch, please contact us promptly.

We may be unable to investigate claims reported more than 30 days after the order date.

Customer support enquiries can be submitted through our website contact page.

21. Customer Reviews

Forest School Shop may invite customers to review products and services through trusted third-party review platforms.

Review invitations may be issued following completed purchases.

Customers may opt out of review communications directly through the review provider.

Trade Account Terms (Business Customers)

In addition to the above Terms & Conditions, the following terms apply to trade, education, public sector, and organisational customers.

Trade Pricing & Quotations

Trade pricing, shipping rates, and quantity discounts may differ from retail website pricing.

Relevant pricing and delivery details will be confirmed on quotations, invoices, or purchase order confirmations.

Age-Restricted Tools, Compliance & Specialist Services

Additional charges may apply where specialist or premium services are required to enable us to meet our legal, regulatory, carrier, or compliance obligations when supplying cutting tools, bladed articles, or other age-restricted products. These may include specialist age-verification, identity-verification, named-recipient delivery, secure handling, manual review, or other enhanced compliance services.

We may also levy reasonable compliance and administration fees for the secure processing of information and for creating, checking, maintaining, or retaining records relating to the supply of age-restricted tools where such processing or record-keeping is reasonably required to meet legal, regulatory, carrier, audit, or compliance obligations.

These are charges for the additional services and administrative work involved in making the regulated supply. They are not charges for personal data itself and do not apply to the exercise of statutory data-protection rights.

Any such charges or fees will be itemised on the relevant trade account invoice and, where applicable, may also be shown on a quotation, order confirmation, or purchase-order acknowledgement. Unless otherwise stated, charges are exclusive of VAT.

Minimum Order Values

Trade and purchase order transactions may be subject to minimum order values or administration fees for low-value orders.

Orders under the value of £50 net may, at our discretion, be treated as a “small order”, and a small-order fee of £10 net may apply.

Payment Terms

Approved trade account customers must pay invoices within agreed payment terms.

Late payment may result in:

Interest charges
Suspension of account facilities
Withdrawal of credit terms
Recovery action where necessary

Trade Order Cancellations

Cancelled business orders or purchase orders may incur:

Restocking charges
Return carriage costs
Administrative fees

These charges may apply particularly where goods have already been ordered, allocated, customised, packed, or dispatched.

Contact Information

Oaks Online Shopping Company Ltd
Trading as Forest School Shop
Lower Elsford Farm Cottage
Bovey Tracey
Newton Abbot
Devon
TQ13 9NY
United Kingdom

Website: Forest School Shop