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minusHow do I know if a product is really in stock?

With the Forest School Shop it's easy to tell if we have stock of a particular item because the product listing will have a clearly visible 'green tick' and if something is not in stock, it will have a red cross and you won't be able to physically order that product anyway. So, if you place an order with us, we have stock in our very own warehouses!

minusHow much does postage cost?

Because there are just so many variables when calculating postage, we ask that you add the product(s) to the shopping basket, input your postcode and country (if applicable) and then click calculate to give you an exact shipping cost. Some items may also have surcharges which will be displayed within the basket.

Click here for more delivery information

minusWhat are Oaks Points and how do I use them?

Think of Oaks Points in the same way as you would with any other form of loyalty points. As a way to say thank you, we award you with points for shopping with us. These points can be cashed in against any future purchase of forest School equipment.

250 Oaks Points = £1.00

The requirements are that you log-in to your customer account, or create a new account with your order, and you must checkout and pay online. Oaks Points are not available for purchases over the telephone, email or post, and they can't be added to past orders.

To spend your points on a future order, simply add products to your basket and look out for your points total and the options of how to spend them.

minusDo you ship worldwide?

We supply the UK, ROI and USA markets along with the following countries:


If your country is not listed, please contact us for a shipping and handling quote.

minusDo you have a shop that I visit your shop?

We don't have high-street stores.  If you'd like to visit us, even if you already know our address, then please request an appointment and we will organise for someone to show you around one of our premises at a mutually convenient time.

minusDo you recycle packaging materials?

We try to be as green as possible, so we may send goods out in pre-used boxes and use as many alternative packaging materials as we can. This is not always possible, but at least 70% of materials we use are recycled or ethically sourced. If we use non-eco-friendly materials to ship your order in, then the chances are we are reusing materials that have come in to us.

minusCan you source products that are not on your website?

Forest School Shop is owned and run by Oaks Online Shopping Company, and our parent company are official stockists and distributors for many outdoor brands, and other unusual and hard-to-find outdoor products. So, we like to think of ourselves as a one-stop-shop. We own several warehouses filled with thousands of different lines of outdoor equipment, so it's always worth checking with us before looking elsewhere. We're usually able to offer better prices than our competitors too!

minusWhere's my stuff?

Almost all orders leave us within 24 or 48 working hours and arrive with you shortly after this. 80% of orders leave same day. During busy periods this time scale may be extended a little.

If you need your order next day, then please call us before 12-noon to request a postage upgrade (this may be at an additional cost to you).

minusWhere’s my receipt / Invoice?

We now email these to you at the time you place your order.

minusMay I change my delivery address after placing my order?

At the time of placing your order, you will be given the choice to have your order delivered to a different address. After your order is placed we are not able to change your delivery details.

minusCan I return or cancel my order?

Please visit our returns page for further details.

minusWhat is a Forest School?

Forest Schools are a new and exciting educational approach to outdoor play and discovery, in which children and adults build new-found confidence and self-esteem through hands-on learning in a calming woodland setting.

minusDo I need to be 18 to buy knives and tools?

Yes, and we do verify your age before sending goods out. It is illegal to attempt to purchase age-restricted goods if you are not of legal age to purchase them. Please see our terms of sale for more details on this policy and how we check that you're of legal age to purchase knives and cutting tools.